Saudi Energy in one paragraph
Saudi Energy — the rebranded name of the Saudi Electricity Company (SEC) — is the national grid operator. Every EV charger that draws power from a residential meter has to be registered on their EV-charging programme before it can be commissioned. That registration is what unlocks the higher household load most chargers need (32A, 40A, or three-phase) and what protects you against billing disputes later.
Why the portal request comes first
The order matters. IMDADTECH cannot start the survey, order the unit, or schedule the crew until your request is visible inside the Saudi Energy operator dashboard. The moment you select IMDADTECH as the contractor inside the SE app, your request lands in our queue automatically — there is no email handoff, no PDF to forward.
If you skip this step and install a charger directly, two things tend to happen: the meter trips the first time you start a fast charge, and the warranty on the wall unit is voided because it was not commissioned against a registered tariff.
The 3-7 business day timeline
Once you submit inside the SE app, expect:
- Day 1-2: SE validates the meter capacity and confirms whether a tariff upgrade is needed.
- Day 3-5: SE issues the installation permit and assigns IMDADTECH as the listed contractor.
- Day 6-7: The permit reaches us, we open your file, and our scheduler reaches out to book the survey visit.
You do not need to chase anything in this window — both sides see the same status. If day 7 passes without a call from us, that is the signal to use the WhatsApp contact at the bottom of any help article.
What we need from you
Two artefacts during the SE submission:
- The Certificate of Conformity (COC) for the charger model (we provide this for every unit we sell).
- The charger datasheet — also bundled with the COC pack.
Both are uploaded inside the SE app, not here. Our portal only opens once SE has acknowledged the request.