Stage 1 — SE portal request
You start inside the Saudi Energy app, pick IMDADTECH as the contractor, and upload the COC pack. The SE response is usually back within 3-7 business days. Nothing happens on our side until SE sends the permit.
Stage 2 — IMDADTECH intake
Once the permit lands, our portal opens and walks you through five short steps: contact details, location pin, vehicle, site details, and a small set of photos of your meter and panel. You can pause at any step — your draft is saved.
Stage 3 — Estimate
Our estimator reviews the photos, confirms the cable run, and sends you a fixed quote. No site visit is required for most single-family homes in Riyadh, Jeddah, or Dammam; the photos are usually enough. Compounds and apartment buildings may need a 15-minute on-site walkthrough first.
Stage 4 — Deposit
A 25% deposit confirms the slot and triggers the charger shipment to our warehouse. Bank transfer, Mada, or split payment over two months (see the Payments help section). The deposit is fully refundable up until the install team is dispatched.
Stage 5 — Survey (optional)
For straightforward installs we skip this entirely. For three-phase upgrades, panel replacements, or villas with the panel inside the majlis, we send a senior electrician to confirm cable length and fixing points. The visit is free.
Stage 6 — Install day
A two-person crew arrives in a branded van. Standard installs take 3-4 hours, three-phase takes 5-6. You do not need to be home for the cable run — most owners stay only for the handover and a 10-minute walkthrough of the app pairing.
Stage 7 — SE commissioning
After we mount the unit we file the as-built paperwork with Saudi Energy so the charger record can be completed against your meter. Once the charger is commissioned and the paperwork is accepted, your first full-speed session can begin.
How long, end to end?
From SE submission to first charge, most customers see 14-21 days in summer and 10-14 days in winter. The variation is almost entirely SE-side response time, not us.