WhatsApp — fastest
For anything time-sensitive, WhatsApp is the right channel: +966 55 609 2666. The number is monitored from 08:00 to 20:00 Saudi time, every day including Friday. Outside those hours messages are queued and answered first thing the following morning.
A real person reads every message — there is no chatbot in front. We do use templated replies for very common questions (status updates on an open request, "where is my installer", tariff switchover) but a person picks the template and customises it before sending.
Email — for anything with attachments
support@imdadtech.sa is the right channel for invoices, billing disputes, SE bill screenshots, warranty claims with photos, or anything you want a written record of. We commit to a same-business-day response.
Please include in the first message:
- Your request number (format
CHG-2026-XXXX) if you have one. - The phone number on the account, so we can match you.
- A short description of what is happening — one paragraph is enough.
Phone — for live conversations
Some things are easier to explain on a call. The same number that runs WhatsApp also takes voice calls: +966 55 609 2666, same 08:00-20:00 hours. The team is fully bilingual; English or Arabic, your choice.
We do not do outbound cold-call follow-ups, so if your phone rings with a number that claims to be IMDADTECH outside an active request, please verify against the request number first. We will always reference the request number on a real call.
What we cannot help with
A short, honest list:
- Pre-sale advice on other contractors: we can talk about IMDADTECH installs in detail; we will not comment on competing installers.
- SE portal account issues: that is on Saudi Energy's side. We have a contact there but the account itself sits with you. The right path is the SE app's in-app support.
- Car-side charging issues: if your car refuses to draw current at a working charger, that is a vehicle-side problem and the manufacturer's service centre is the right next step. We can confirm whether the charger is working — that is usually enough to point the right way.
When the team is closed
For genuine emergencies — sparks, burning smell, a panel that has tripped repeatedly — turn the main breaker off, do not touch the unit, and call 998 (Civil Defense) first. Then message us. The unit's surge and over-current protection should prevent any of this, but the safety call comes before the service call, always.